Process and Model Summary
Our practical project management approach focuses on 3 key themes: Delivering Capability, Realising Benefits and Learning Lessons which are supported by 6 process stages: initiate, plan, organise, implement, embed change and close. The approach dovetails nicely with other traditional project process and methods and is viewed as a universal and flexible approach that covers the true fundamentals without all the fuss!
More traditional methodologies have 5 stages but we recognise the importance that people play in successful delivery of transformational change projects. We have a specific stage Organise which focuses on the people who deliver the project, stakeholders and the human factors and inevitable resistance to change which, if not addressed, will be a major contributor to project failure.
Fast Forward Process
The 3 key areas of our process are:
- Deliver Capability - The fundamental outcome of the project in terms of delivery and implementation of the capability as defined by the Sponsor. Many assume this is the project end and fail!
- Realise Benefits - Often ill defined or not defined at all, assumptions are made that delivering capability will automatically realise a benefit. Strategies and tactics are needed to embed and sustain the change, track and realise the benefit. This is the transition to Business As Usual (BAU) driven by the organisational managers and designated Change Managers if required.
- Learn Lessons – An area that rarely gets done! Formally close the project having handed over the capability to BAU. Benefits realised to date accounted for, continued benefits tracking and project team appraisal. Review how well the project performed and what we have learned to help other teams in the future.
Fast Forward Model
The 6 key stages of our model are:
- Initiate - Project purpose – the boundaries, scope, objectives and end goal clarified, defined and agreed. Active sponsorship.
- Plan - A plan that delivers the objectives/end goal. Those that deliver - plan the project. Focus on what not how. Use achievement-based milestones.
- Organise - Everyone understands who is responsible for what. Magic 7 project team and use of Responsibility Matrix, stakeholder analysis.
- Implement - Milestone Teams use their innovation & skills to develop the detailed activities / task plans to deliver the capability - the how.
- Embed Change - Make sure changes are embedded and sustained, business benefits are being realised. Ensure those that will be affected are involved.
- Close - Review the project, project team working and capture both good and less good lessons learnt. Reward & recognise good work. Transfer knowledge to other projects.
Project Control - use light-touch Project Management processes combined with our multi-dimensional Health-check ‘Conscience’ tool - to ensure your project is kept on track, moving from a 'tick in the box' to a 'doing' mentality.
Apply open, honest and objective reporting status. Invoke corrective action plans where progress is under threat.